تويت
2. IT Senior Support Engineer - Palm Hills Developments
Job Details- Responsible for all PHD hardware items in term of installation, support, maintenance, book-keeping, including: Laptops/Personal Computers, Printers, Network Devices and IT Accessories (Monitors, Keyboards, Mouse…)
- Installing and configuring computer hardware operating systems and applications
- Supervise the IT hardware warehouse & stock control
- Monitor the distribution of client/server/network hardware
- Troubleshooting system and network problems and diagnosing and solving hardware or software faults
- Prioritizing and managing many open cases at one time.
- Assigning problems and requests to appropriate 2nd level team and following up with them.
- Interact with IT staff at all levels in a fast pace & remain flexible, proactive and efficient.
- Talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues
- Following diagrams and written instructions to repair a fault or set up a system
- Supporting the roll-out of new applications
- Setting up new users' accounts and profiles and dealing with password issues
- Responding within agreed time limits to call-outs
- Working continuously on a task until completion (or referral to third parties, if appropriate)
- Rapidly establishing a good working relationship with customers and other professionals, e.g., software developers and system and network administrators.
- Rapidly establishing a good working relationship with customers and other professionals, e.g., software developers and system and network administrators.
- Testing and evaluating new technology
| Posted Date: | 2018-10-29 |
| Job Location: | Cairo, Egypt |
| Job Role: | Information Technology |
| Company Industry: | Real Estate |
Preferred Candidate
| Career Level: | Entry Level |
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