تويت
Front Office Supervisor (SV) - Retaj Hotels & Hospitality
Job Purpose:
Under the general guidance of the Front Office Manager, the Front Office Supervisor position is responsible for leading the Front Desk operation ensuring and maintaining a consistently high standard of customer service.This position will be responsible for maintaining the smooth flow of front desk services according to the standards of the hotel.
Duties and Responsibilities:
- Lead and direct the team to ensure the smooth operation of Front Desk functions.
- Participates in training of all Front Desk associates; acts as a resource to front office agents.
- Meets guest requests as per the arrivals list; Follows up with guests who have not yet checked out of the hotel
- Monitors the registration against in-house guests; Maintains smooth operation of the front desk.
- Ensure all duties are completed in a timely and organized manner. (i.e. VIP list, arrivals, blocking rooms); communicates information to the associated departments
- Resolves guest and agents complaints and issues.
- Understands the need and willingness to work in other related departments during peak periods as required*
(i.e. Lounge, Reservations and Concierge) - Maintain professional business confidentiality as required.
- Ensures duties on task list are completed; performs other related duties as required.
- Reports progress on front desk operations as per the standards of the hotel.
Job Details
Posted Date:2018-03-07Job Location:Doha, QatarJob Role:Support ServicesCompany Industry:Hospitality/Tourism/Travel
Preferred Candidate
Career Level:Mid Career
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