تويت
Donor Relations Manager - Baheya Hospital
Main Job Purpose
Endorse, channel and expand the relationships between Baheya and its donors at all levels, through the supervision of call center, collection, and donor care operations ensuring that an excellent and timely service are provided to the donors in order to maintain healthy and sustainable donor relation process .
Accountabilities
1. Manage Call Center department processes;through setting call center targets, Monitoring performance through analysis of daily outcome reports presented by call Center agents, ensuring attainment of donations daily target and acting upon if otherwise, in order to ensure the efficient contribution of the call center to the strategic alliance department goals.
2. Work closely with Donor care coordinator in setting daily collection routes, looking into collection team movement reports, reviewing and endorsing of financial reports in order to maintain an efficient work flow of the Collection Department.
3. Collaborating with Fundraising team pertaining to the donation box care And collection process through regular reporting of existing donation boxes’ Conditions and collection schedules, Processing of new donation boxes Cycle and monitoring of donation boxes’ agents performance.
4. Lead the team to Research and create new processes intended to increase the efficiency and effectiveness of the donor collection, call center, Donor Recognition and donation boxes’ operations.
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5. Monitor Donors acknowledgment program through looking over on Thank you SMS, Thank you calls, donors’ complaints, etc…. to ensure sustainable donor relationships are formed .
6. Follow up on donor complaints alongside the call center agents to ensure tasks are initiated on modulus for the departments concerned with the complaints and follow through the complaint cycle until its closure.
7. Generate departmental segmented reports indicating performance of each function; call center and amounts of donations collected, Donation Boxes care and donor acknowledgment process intended to senior management.
8. Manage donation boxes collection process through analyzing, compiling And validating donation boxes agent’s collection’s reports and possessions Donation boxes proceedings memorandum, Actual proceeding and keys to donation boxes.
9. Provide the required assistance, coaching and development to the team members through assessing team members’ performance, acknowledging development points and giving out a helping hand when needed.
Job Details
Date Posted: 2017-12-24 Job Location: Cairo, Egypt Job Role: Administration Company Industry: Medical/Hospital
Preferred Candidate
Career Level: Mid Career
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