تويت
Donor Care Coordinator - Baheya Hospital
Main Job Purpose
Administer regular donations and donation boxes collection process through creating effective and donor appropriate routes and collection schedules. Alongside, managing the donor recognition program to ensure Relations with donors are well maintained and sustained.
Accountabilities
1. Set daily collection routes alongside the Donor Relations Manager through analyzing locations from the list of donors and availability received from call center team and ensuring the efficient distribution of collection agent over regions to guarantee a productive collection process.
2. Administer donors’ recognition program through gathering data pertaining to list of donations, sending them Thank you emails/SMS/calls, communicating Baheya’s developmental activities’ progress and attach occasional photos of achieved milestones to maintain engagement of donors.
3. Maintain an archive of Baheya programs’ achievements with the collaboration of Communication department to ensure data pertaining Baheya, photos and articles availability when requested by a grantor/donor.
4. Collaborate with Donor Relations manager in compiling donation boxes agent’s reports and possessions, generating compiled reports indicating donation box department performance.
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5. Research and create new processes intended to increase the efficiency and effectiveness of the collection process of both regular donations and donation boxes.
6. Maintain donor’s database in collaboration with CRM department and call center agent entailing donor profiles and feedback regarding their interest/indifference to the donation process to either follow up or disregard them from the donors’ database.
7. Assist call center department in conducting follow up calls on donors/callers who had previously filed a complaint to ensure their concerns were taken care of.
Job Details
Date Posted: 2017-12-24 Job Location: Cairo, Egypt Job Role: Administration Company Industry: Medical/Hospital
Preferred Candidate
Career Level: Mid Career
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