تويت
Contact Service - Team Leader - The Blue Group - Qatar
• Monitor CRM software and advise on resolution for cases
• Ensure all cases on CRM software are closed and no pending cases except those that needs special approval
• Maintain customer information with accurate & update customer info frequently
• Forecast calls “inbound & outbound” on monthly basis
• Ensure right amount of CCO are available to handle calls
• Manage IVR updates if needed
• Manage Contact Center working hours
• Prepare and share Contact Center operations monthly schedule of CCO
• Plane increase/decrease of CCO based on promotions, high & low sessions
• Escalate issues that needs special approvals to concern person
• Follow up with CCO’s to ensure all cases of customers are resolved and closed in acceptable/agreed on timing
• Prepare reports weekly/monthly on all cases open/pending/closed with line manager
• Consistent improvement and couching for CCO’s on customer service
• Studying and evaluating calls daily to improve CCO’s quality of handling calls
• Create/modify polices that will help advance customer service
• Drive product knowledge for all CCO’s to enhance & increase sales
• Ensure all CCO’s are aligned with Group Vision & Mission in their daily tasks
Job Details
Date Posted: 2017-12-24 Job Location: Doha, Qatar Job Role: Customer Service and Call Center Company Industry: Retail/Wholesale Monthly Salary: US $2,000
Preferred Candidate
Career Level: Mid Career Gender: Female Nationality: United Arab Emirates; Bahrain; Djibouti; Algeria; Egypt; Iraq; Jordan; Comoros; Kuwait; Lebanon; Libya; Morocco; Mauritania; Oman; Palestine; Qatar; Saudi Arabia; Sudan; Somalia; Syria; Tunisia; Yemen Degree: Diploma
لمشاهده الخبر كاملا الرجاء التسجيل ثم الضغط على الرابط ادناه
متابعة الموضوع من المصدر...
