تويت
Production Platform Engineer - Professional Recruitment
xp: 3-8 years; Main escalation point for Level 1 Support for technical support issues.? Be prompt and provide high quality service and leadership to align with customer goals and requests.? Requires the ability to take full ownership and control of an issue, to develop and maintain excellentrelationships with all our clients and partners, and to help in continuously improving the support service to maintain a high level of client satisfaction.? Lead interaction and collaboration with other teams such as Engineering and Support as neededto address escalated issues.? Gain a technical and functional understanding of the platform architecture.? Experience supporting SaaS applications and providing technical and functional support for internaland external customers.? Experience working with remote teams and supporting customers remotely.? Expertise in analyzing logs to isolate problems.? Expertise in querying DB and analyzing the data returned as part of troubleshooting the issue.? Collect logs and data to assist in ongoing investigation of underlying defects.? Interact directly with our partners and clients to resolve technical issues in a timely manner.Production Platform EngineerProduction Operations | Bangalore? Work with other teams as required to identify and report defects, find incident fixes and validateenhancement requests.? Notify the management team of any potential escalations.? Take ownership and escalate where appropriate and working closely with L3 support and Engineeringteams for successful completion & resolution.? Perform Data fixes & migrations to production? Mentor and train Tier 1 support members.? Work in rotational shifts and provide on-call support as needed.? Create tools and applications to automate and monitor tasks. Position Qualifications? B.Tech, /M.tech (or equivalent) with at-least 3+ years hands on experience in code developmentand/or technical support.? Exceptional written and oral communication skills including documentation.? Past coding experience in core web technologies; Java or ASP.Net? Ability to trace and debug Web applications.? Understanding of one or more relational databases (MySQL, SQL Server, Oracle) including theability to run queries and analyze the output.? Comfortable with Windows and Linux Server operating systems.? Experience with Javascript and HTML.? Extensive experience with SOAP/Rest web service API, debugging issues, analyzing request/response? Environment Management, Release Management support? Perform analysis and tune operating system and web technology performance.? Good to have working knowledge of Cassandra.? Good to have working experience with DataStage, Informatica and/or other ETL tools? Experience with any enterprise monitoring systems like Nagios or Systems Center is highly desired.? Knowledge of at least one scripting language Python, Perl, Ruby, Bash, Java, C++, Powershell, etc. to automate tasks and gather data.
Job Details
Date Posted: 2017-12-15 Job Location: Bengaluru, India Job Role: Engineering Company Industry: Other
Preferred Candidate
Career Level: Mid Career
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