تويت
Education Coordinator
• To answer customer enquiries and respond to requests for information received by phone calls, e-mail, fax, etc.
• To provide advice and assistance to customers in the most appropriate format to meet their needs, demonstrating due attention to customer care and a professional approach at all times.
• To receive and process 'follow up' information about requests and reports and to update teams and systems as appropriate.
• To deal with all customer enquiries; chasing deliveries, resolving simple technical issues and forwarding client queries to sales and specialist teams where necessary.
• To respond to any customer complaints from Company website; ensuring the highest levels of service are given every time and liaising with manager and team to ensure a suitable resolution.
• Ensuring customers updated regularly regarding any ongoing queries.
• To assist with the delivery and return processes.
• To liaise and follow up with the warehouse, logistics and finance dept to ensure effective communication and results are achieved
• To assist in organising and hosting presentations and customer visits
• To assist with promotional events and activities
• To visit customers when required
• To help to organise market research when required
• To help assessing the results of a marketing campaign
• To assist the manager in analyzing data
• To update and maintain databases such as mailing lists, contact lists and client information
• To retrieve information when requested.
• To co-ordinate and organize appointments and meetings
• Coordinates, organizes, and takes minutes at meetings, and supports other department activities and functions. Schedules or obtains use of rooms and sets up rooms and equipment for use.
• Make power point presentations when required
• To maintain an awareness of all relevant service developments and participate in all aspects of training, proactively seeking opportunities for learning and self - development so as to improve effectiveness and efficiency of service delivery.
• To maintain confidentiality and observe data protection and associated guidelines where appropriate.
Job Details
Date Posted: 2017-12-04 Job Location: Riyadh, Saudi Arabia Job Role: Administration Company Industry: Education, Training, and Library Monthly Salary: US $2,000
Preferred Candidate
Career Level: Mid Career Degree: Bachelor's degree
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